March 25, 2021


A Focus on Member Experience Webinar

Recent updates from CMS have led health plans to revisit their Star Ratings strategies and recalculate their path forward. Specifically, the increased weighting of member experience measures means that MA plans will need to consider Star Ratings and member experience in nearly every aspect of their organizations.

Join GHG Advisors and SPH Analytics in this exclusive webinar as we take a member-centric CAHPS approach to the upcoming changes and the recent Final Rule, and share implementation strategies for plans to attain that elusive 5th star.

Date: Thursday, March 25th
Time: 1:00 – 2:00 PM ET

Topics for this webinar will include:

  • Overview of the upcoming changes to Star Ratings
  • Impacts of the recent Final Rule on member experience
  • Analytic-driven insights on current market trends and challenges
  • Member-centric implementation strategies for 2022 and beyond


Register Now